Privacy Policy

1. Personal information protection policy

FOOD & LIFE COMPANIES LTD. (the “Company”) and its group companies (meaning subsidiary companies and affiliated companies (as defined in the Regulation on Terminology, Forms, and Preparation Methods of Financial Statements) including overseas subsidiary companies and affiliated companies, and together with the Company, the “Group”) believe it very important and take it as a social responsibility to protect personal information of the customers and employees of the Group in conducting the businesses of the Group under the vision statement, “Make every day more delicious. Spread joy around the world.” In terms of this statement, the Group declares it will build, operate, and continue to improve its personal information protection management system in order to implement and maintain the following policy.

  1. The Group appropriately obtains, uses, and provides personal information to the extent necessary for its operations. The Group takes measures so that the Group uses personal information within the scope of the specific purposes of use and does not use personal information beyond that scope.
  2. The Group complies with the applicable laws, regulations, national guidelines, and other rules for handling personal information.
  3. The Group makes efforts to prevent and correct any leakage of, loss of, or damage to personal information by taking safety management measures.
  4. The Group sets up a contact point for receiving opinions and consultations about personal information and appropriately and swiftly responds to these opinions and consultations.
  5. The Group operates a personal information protection management system and continuously improves the system by regularly checking and reviewing the system.

FOOD & LIFE COMPANIES LTD.
President & CEO Koichi Mizutome

2. Purposes of using personal information

The Group uses personal information obtained limited to the following purposes of use.

  1. Personal information related to customers

    • To respond to, confirm, and record customer opinions and inquiries for improvements
    • To provide information on discounts, special offers, and promotion activities
    • To inform each customer of his or her seat waiting status at a Group store
    • To make contact with customers who ordered products to pick up at a Group store
    • To notify prize/monitor campaign winners; to provide products and rewards to such winners; and to make responses in planning and managing events
    • To conduct questionnaire surveys, regarding services and products and to respond to customer inquiries
    • To conduct surveys on demand, for product development and others by age group, gender, family structure, and regional information
    • To confirm registration of members-only services and to provide services
    • To inform of the delivery of products, and arrange relevant business operators for commercial transactions and to send invoices and other documents for commercial transactions
  2. Personal information related to persons belonging to business partners

    • To inform, report, and settle transactions
    • To confirm, record, and negotiate business deals for properties to be used as stores
  3. Personal information related to job applicants and applicants for specific activities

    • To contact and provide information to job applicants and applicants for specific activities and to otherwise use for recruitment activities
  4. Personal information related to the officers, employees, and ex-employees of each Group company and their family members

    • For business communication, work attendance, personnel evaluation, employee benefits and welfare, salary payment, etc.
  5. Personal information related to neighbors of each Group facility
    • For emergency and other necessary contacts
  6. Personal information related to persons recorded by one or more crime prevention cameras installed in each Group facility

    • To prevent crimes and disasters in the facility and to maintain safety in the facility
  7. Personal information related to shareholders

    • For shareholders to exercise their rights and for the Company to fulfill its obligations under the Companies Act
    • For the Company to provide benefits to the shareholders
    • To implement measures to facilitate the relationship between the shareholders and the Group
    • For shareholder management, such as preparing data based on laws and regulations

3. Sharing

The Company may share personal information with the following parties.

  1. Scope of sharing parties

    The Group (however, personal information is shared with overseas Group companies in accordance with 5 below).

  2. Purposes of use for sharing

    Personal data derived from the personal information stated in each item of “2. Purposes of using personal information” is shared for the purposes of use stated in that item.

  3. Items of personal information to be shared

    Name, address, telephone number, fax number, e-mail address, history of purchasing products, company name, business unit, title, and others

  4. Person in charge of sharing

    1-22-2 Esaka, Suita City, Osaka Prefecture, Japan
    FOOD & LIFE COMPANIES LTD.
    Executive officer in charge of general affairs

4. Provision and disclosure to third parties (excluding overseas third parties)

The Group provides the personal data obtained to one or more third parties only if:

  1. the relevant principal’s consent to such provision has been obtained;
  2. the Group provides such data in accordance with the applicable laws and regulations;
  3. the Group provides or discloses such data to one or more contractors to the extent necessary to achieve the purpose of using such data; or
  4. such data is shared as stated by “3. Sharing”

5. Provision and disclosure to overseas third parties

The Company provides the personal data obtained to one or more overseas third parties (including the Group) only if:

  1. the relevant principal’s consent to such provision has been obtained; or
  2. the provision of personal information is limited to third parties taking personal information handling measures in an appropriate and reasonable manner in accordance with the applicable laws and regulations.

6. Recording

  1. In order to accurately understand and respond to inquiries, the Group may record phone calls.
  2. If it is necessary for crime prevention and safety management, images and videos of individuals may be recorded by the crime prevention cameras and other devices installed in stores and other relevant places and they may be used.

7. Disclosure, correction, deletion, etc. of personal information

If the Company receives a request from a principal who has disclosed his or her personal information, or a duly authorized person, for notification of the purposes of using, disclosure of, correction of, addition to, deletion of, suspension of using, erasure of, or suspension of providing third parties with the principal’s personal information retained by the Company, the Company will respond to the request in a written document after confirming the details of the request. For detailed procedures, please make a contact to the personal information protection contact point stated at the end of this privacy policy. The Company does not accept procedures for personal information retained by the Group and such procedures must be brought to each relevant Group company in accordance with the procedures prescribed by that company.

8. Procedures for disclosure, etc.

  1. The required matters must be entered in the “Application for Disclosure, etc. of Personal Information” form prescribed by the Company.
  2. Based on the applicant’s personal information retained by the Company, the applicant’s identity will be confirmed with an official certificate or the like.
  3. If an agent makes the application, the agent will be confirmed as the agent of the applicant with a power of attorney, certificate of seal impression, or the like.
  4. The application must be mailed to the following address.
    1-22-2 Esaka, Suita City, Osaka Prefecture, 564-0063, Japan
    FOOD & LIFE COMPANIES LTD.
    Personal information protection contact point in the General Affairs Department
  5. If the applicant or agent desires the purposes of using the applicant’s personal information to be notified or disclosed, the applicant or agent must pay 300 yen and the simplified-registration-type registered mail fee per request.
  6. Personal information provided through the “Application for Disclosure, etc. of Personal Information” will be used to confirm the applicant’s identity and the agent’s identity and to respond to the procedures for requesting disclosure, etc.

9. Amendments to privacy policy

The Group may amend this privacy policy without prior notice in response to a change in the social conditions, a revision of a law or regulation, or any other event.

10. Supervisor in charge of protecting personal information

FOOD & LIFE COMPANIES LTD.
Executive officer in charge of general affairs

11. Inquiries

Inquiries about the Group’s personal information protection policy or personal information retained by the Group must be made to the following contact point.

Personal information protection contact point in the General Affairs Department (e-mail address: privacy@food-and-life.co.jp)
* The contact point only responds to inquiries about personal information but no other inquiries. Please use the Inquiry Form for other inquiries.

Amended on April 1, 2021

©COPYRIGHT FOOD & LIFE COMPANIES Ltd.
ALL RIGHTS RESERVED.