Privacy Policy

1. Personal Information Protection Policy

FOOD & LIFE COMPANIES Co., Ltd. (hereinafter referred to as “our company”) and group companies (subsidiaries and affiliates (meaning those defined in the regulations on the terminology, format and preparation method of financial statements, etc.), including subsidiaries and affiliates in foreign countries, hereinafter collectively referred to as “our company”), have a vision of “Let’s change the deliciousness of everyday life. Let’s spread joy to the world.” We recognize that protecting the personal information of our customers and employees is an extremely important matter in conducting our business and consider it to be our social responsibility. Therefore, in order to implement and maintain the policy set out below, we will build and operate a personal information protection management system, and declare that all of our companies will work together to continuously improve it.

Our companies will acquire, use and provide personal information only to the extent necessary for business purposes. We will also use personal information within the scope of the specified purpose of use, and will not handle personal information beyond the scope of the purpose of use, and will take measures to achieve this.
Our companies will comply with applicable laws, national guidelines and other standards regarding the handling of personal information.
In order to prevent the leakage, loss, or damage of personal information, our COMPANIES will implement safety management measures and strive to prevent and correct such incidents.
Our COMPANIES has set up a contact point to handle opinions and inquiries regarding personal information, and will respond to such opinions and inquiries appropriately and promptly.
Our COMPANIES operates a personal information protection management system and will continually improve it by regularly inspecting and reviewing it.

FOOD & LIFE COMPANIES Inc.

1-22-2 Esakacho, Suita City, Osaka Prefecture

Representative Director

Masahiro Yamamoto

2. Purpose of Use of Personal Information

Our COMPANIES will use the personal information we collect for the following purposes.

1. Personal information related to customers

To accurately understand, respond to, confirm, and record the content of customer opinions and inquiries for improvements
To provide information on discounts, special offers, and promotion activities to customers
To inform each customer of his or her seat waiting status at a Group store
To contact customers who ordered products to pick up at a Group store
To notify prize/monitor campaign winners; to provide products and rewards to such winners; and to make responses in planning and managing events
To conduct questionnaire surveys, regarding services and products and to respond to customer inquiries
To conduct surveys on demand, for product development and others by age group, gender, family structure, and regional information
To confirm registration of members-only services and to provide services
To inform of the delivery of products, and arrange relevant business operators for commercial transactions and to send invoices and other documents for commercial transactions
To inform our products and services according to customers’ interests and preferences analyzing customers’ data of browsing history and purchase history

2. Personal information related to persons belonging to business partners

To inform, report, and settle transactions
To confirm, record, and negotiate business deals for properties to be used as stores

3. Personal information related to job applicants and applicants for specific activities

To contact and provide information to job applicants and applicants for specific activities and to otherwise use for recruitment activities
To analyze and improve recruitment activities

4. Personal information related to the officers, employees, and ex-employees of each Group company and their family members

For business communication, work attendance, personnel evaluation, employee benefits and welfare, salary payment, etc.

5. Personal information related to neighbors of each Group facility

For emergency and other necessary contact

6. Personal information related to persons who have contacted the Group (including recorded audio)

To accurately understand, respond to, confirm, and record the content of customer opinions and inquiries for improvements

7. Personal information related to persons recorded by one or more security cameras installed in each Group facility

To prevent crimes and disasters in the facility and to maintain safety in the facility

8. Personal information related to shareholders

For shareholders to exercise their rights and for the Company to fulfill its obligations under the Companies Act
For the Company to provide benefits to the shareholders
To implement measures to facilitate the relationship between the shareholders and the Group
To manage shareholders registry, such as preparing data based on laws and regulations

3. Sharing

The Company may share personal information with the following parties.

Scope of sharing parties
The Group.
Purpose of Use for sharing
The Group may share personal data within the scope of the the purposes of use stated accordingly.
Items of personal information to be shared
Name, address, telephone number, fax number, email address,history of purchasing products, company name, business unit, title, and others.
Person in charge of managing joint use
1-22-2 Esakacho, Suita City, Osaka Prefecture
FOOD & LIFE COMPANIES LTD.

4. Provision and Disclosure to Third Parties

The Group will not provide the personal data to any third party except in cases where the data subject has given its consent or where it is required by law.

5. Location Information

The Group uses customers’ location information (including but not limited to GPS position, Wi-Fi information and Bluetooth information collected from customers’ electronic devices such as smartphones, tablets, and laptop computers etc.) for providing (including but not limited to responding to inquiries from customers, notice to customers and anti-fraud measures for providing services appropriately and safely.) the Services (meaning our services, products, advertises and any other contents), for improving the Services or considering new services, and for surveying analyzing usage stats of the Services. In addition, for delivery of special offers of our restaurants near customers’ current location, the Company collects the customers’ location information even when our application is closed, or it is not used. If customers want to limit our collection of their location information, this can be changed on the settings of customers’ electronic devices.

6. About Cookies

In the websites operated by the Group, the Group uses Google Analytics and advertising features of Google Inc. to improve customer experience and to analyze site usage.
As a result, information such as the URL of the web pages viewed by the customer and their IP address is collected and analyzed by Google Inc., and the Group uses this to improve the websites and deliver advertisements in accordance with the customer’s hobbies and preferences. For more information about the functions of Google Analytics, please refer to the link below.
In addition, you can stop Google Analytics from collecting information by opting out (disabling) Google Analytics in your browser add-on settings. To opt out of Google Analytics, please install the “Google Analytics Opt-out Add-on” and change your browser add-on settings. If you do not want to allow Google Analytics to be used for advertising, you can opt out from Google’s advertising management. However, please note that, by doing so, some parts of the website may become unavailable or inaccessible..
・Google Analytics
https://policies.google.com/technologies/partner-sites?hl=en
・Google Analytics Opt-out Browser Add-on
https://tools.google.com/dlpage/gaoptout/?hl=en
・Google advertisement setting
https://myadcenter.google.com/personalizationoff
*Cookies are a mechanism whereby data is sent from a website and recorded in your browser, and when you access the site again, your browser automatically sends this information back to the relevant website. It does not contain personal information that can identify you, such as your name or email address.

7. About Safety Management Measures

The Group takes necessary and appropriate safety management measures for preventing leakage, loss or damage of personal data. The Company supervises employees and contractors (including subcontractors) who handle personal data necessarily and appropriately.

8. Disclosure, Correction, Deletion, etc. of Personal Information

If the Group receives a request from a person who has disclosed his or her personal information by him/herself, or a duly authorized agent, for notification of the purposes of using, disclosure, correction, addition, deletion, suspension of using, erasure, or suspension of providing third parties with regard to the person’s personal information stored in a database retained by the Company, the Company will respond, excluding following cases, promptly to the request after identity verification of the person in accordance with the laws and regulations.

if there is a risk of harm to the life, body, property, or other rights or interests of the person concerned or a third party;
if there is a risk of significant hindrance to the proper conduct of our business; or
if it would violate laws and regulations.

For detailed procedures, please make a contact to the following email address.

9. Amendments to Privacy Policy

The Group may amend this privacy policy without prior notice in response to a change in the social conditions, a revision of a law or regulation, or any other event.

10. Supervisor in Charge of Protecting Personal Information

FOOD & LIFE COMPANIES LTD.

Executive officer in charge of legal affairs

11. Inquiries

Inquiries about the Group’s personal information protection policy or personal information stored by the Group must be made to the following contact point.

Legal Office of FOOD & LIFE COMPANIES LTD.
1-22-2 Esaka, Suita City, Osaka Prefecture, Japan
Legal Department
(email address: privacy@food-and-life.co.jp)
*The contact point only responds to inquiries about personal information. Please use Contact page for other inquiries.

Date enacted: October 6, 2020

Last Updated: October , 1 2024

Basic Policy on the Proper Handling of Specific Personal Information, etc.

FOOD & LIFE COMPANIES Inc. (hereinafter referred to as “our company”) has established this basic policy in order to work as an organization to ensure the proper handling of specific personal information and individual numbers (hereinafter collectively referred to as “specific personal information, etc.”) based on the Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures (hereinafter referred to as the “My Number Act”).

FOOD & LIFE COMPANIES Inc.

Representative Director

Masahiro Yamamoto

1. Compliance with Applicable Laws, Regulations, Guidelines, etc.

Our companies will comply with applicable laws, national guidelines and other standards regarding the handling of personal information.

2. Purpose of Use

The Company will use specific personal information, etc. for the following purposes.

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Preparation of payment records for the consideration of the transfer of real estate, etc.

Preparation of payment records for real estate usage fees, etc.

Preparation of payment records for dividends, distribution of surplus funds, and interest on funds

Preparation of payment records for remuneration, fees, etc.

Preparation and provision of legal documents related to financial instruments transactions related to stock option plans

Preparation and provision of legal documents related to financial instruments transactions related to the stockholding association

Employment insurance, Workmen’s Accident Compensation Insurance certificate preparation, etc.

Employment insurance, workers’ compensation insurance application and billing procedures, etc.

Employment insurance, workers’ compensation insurance notification, etc.

Health insurance, employee pension insurance application and billing procedures, etc.

National Pension No. 3 Notification Procedures, etc.

Health insurance, employee pension insurance notification, etc.

Preparation of declarations, notifications and applications for asset accumulation housing savings and asset accumulation pension savings, etc.

Preparation of tax returns for retirement income, etc.

Preparation of application forms for switching to special collection, etc.

Preparation of salary income transfer notification forms for special collection of salary payment reports, etc.

Preparation of salary payment reports, etc.

Preparation of dependent deduction (change) declaration forms, insurance premium deduction declaration forms and special spouse deduction declaration forms for salaried employees, etc.

Withholding tax-related affairs, etc.

Specific Personal Information, Etc., Relating to Individuals Other Than Employees (Including the Affairs Related to the Items Listed on the Right)

Specific Personal Information(Including the Affairs Related to the Items Listed on the Right), etc., Related to Employees (Including Dependents)

3. Matters Concerning Safety Control Measures

We will take necessary and appropriate safety control measures to manage specific personal information, etc., including preventing leakage, loss, or damage. In addition, we will provide necessary and appropriate supervision to employees and contractors (including subcontractors, etc.) who handle personal data. The safety control measures for specific personal information, etc. are specifically set out in the separate “Specific Personal Information Handling Regulations.”

4. Contact Us

If you have any questions or complaints regarding our handling of specific personal information, etc., please contact the following office.

Contact point
1-22-2 Esakacho, Suita City, Osaka Prefecture, 564-0063
FOOD & LIFE COMPANIES Legal Department
(email address: privacy@food-and-life.co.jp)

Date of enactment: June 1, 2022